Questions people ask before they start
Search a word or pick a category. For account and order issues, the app itself has "Problem with the order?" and reports.
52 questions
What is Dazzina?
One app for your points wallet, shops, bookings, classifieds, gifts, rides and delivery, with one account and one set of points.
How do I sign up?
With your Syrian mobile number and a code sent by SMS. No email needed.
Can I use a non-Syrian number?
No. Login codes are sent to Syrian mobile numbers only.
I did not get the code. What now?
Wait a moment, then tap "Resend code". A code is valid for a short time, and each number gets a limited number of codes per day.
Why must I complete my profile?
Your name and username are needed to earn, spend and send points. You can change the username again after a while.
Is the app in Arabic only?
Arabic first. You can switch to English in Settings.
Is the app on iPhone and Google Play?
The Android version is available now as a direct download on the download page. Google Play and iPhone are on their way and will appear on the download page as soon as they are out.
How do I delete my account?
There is no in-app deletion yet. The support team handles deletion requests; see the "Delete your account" page for details.
What is a point worth?
Every point is worth one Syrian pound, always.
How do I earn points?
Show your code at a partner and confirm in the app, order from shops, or collect daily rewards, challenges, referrals, coupons and stamp cards.
Where can I use my points?
At any partner, and in shop orders, bookings, classifieds, gifts, donations and Khodni Ma’ak.
Do points expire?
Yes, after a set period. We remind you before, and the soonest-expiring points are always used first.
What are "reserved" points?
Points that are still yours but locked for an open request such as a booking, a bid or a trip. They are paid when it completes or return to your balance, and the wallet shows why each one is locked.
I cancelled a pay code. What happens to my points?
Your points return to your balance with the same expiry.
Can I send points to a friend?
Yes, as points or as a gift card, and you can request points too. Transfers have a minimum and a daily limit shown in the app.
Why the PIN?
Every points payment needs your PIN or fingerprint, so nobody else can spend your points.
Wrong PIN several times?
The PIN pauses for a while, and longer after repeated mistakes.
How do I change my PIN?
In Settings, then Security. We first send an SMS code to your number, then you set a new PIN.
Is my number shown to drivers or couriers?
No. Chat and calls stay in the app. A number shows only if its owner agrees.
Who sees my photo?
You choose: everyone, people you dealt with in the app, or nobody.
Do others see my exact location in classifieds?
No. They see an approximate spot, unless you choose to show the full address.
Can anyone message me?
You decide who can message you and who can send or request points, and you can block and report at any time.
What is the ride code?
A 4-digit code only you receive. Give it to the driver after checking the car, so you both know it is the right car.
What is the boarding code in Khodni Ma’ak?
A 4-digit code on your ticket that confirms you boarded the right car. It is never sent to the driver.
Can the ride price change?
The price you see is what you pay. Refuse any request for extra money and report it.
Why is Mishwar not open for me?
It is a closed beta with invitations per city. Join the waitlist and we will tell you when it opens for you.
How do I pay for Mishwar?
In cash to the driver for now, at the price you saw before you ordered. Paying with points is coming.
Mishwar, Khodni Ma’ak or delivery?
Mishwar is a car that comes to you now, inside your city. Khodni Ma’ak is a seat in a car already travelling between governorates, to share costs. Delivery brings shop orders to your door.
What does the SOS button do?
It calls emergency services on 112, sends your location to your trusted contacts and alerts our SOS desk. The ride is not cancelled and the other side is not told.
The Khodni Ma’ak driver did not show up?
After the departure time, open "Problem with the trip?" on your ticket. If you paid with points and the driver does not answer in time, your points come back.
Left something in the car?
Contact the driver by chat or in-app call right after the ride.
What is a booking deposit?
Points that are held, not taken. They come back after you attend, are kept on a no-show, and you can dispute.
How do I report an order problem?
On the order screen choose "Problem with the order?". You can report the shop for any order, and the support team reviews every report.
Do I earn points when I pay part of an order in cash?
Yes, you earn points on the part you pay in cash, credited when the order completes.
How does reserving with points work in classifieds?
Your points are held until handover, then move to the seller. If the deal does not complete, they come back to you.
How do I join as a partner?
Get the Dazzina Business app, enter your business details and documents, and our team reviews the application and lets you know.
What does it cost?
You pay a loyalty fee on sales where you give points, and the customer gets part of it back as points. Rates are set per business and shown in the app.
A customer paid with points: how do I get paid?
The full value is credited to you on your statement and netted against your fees.
How do statements work?
Statements close automatically every week or month. You pay what is due, or receive what you are owed, through the support team, and it is recorded in the app.
Why is giving points paused?
It pauses when a statement is overdue or your balance is over the limit. It comes back after payment, and customers can still pay with points.
How does the customer confirm an earn?
A request appears on the customer’s phone and they confirm it within a short time.
I entered the wrong amount?
Cancel the request before the customer confirms, then send it again.
The customer cannot show a code?
To give points, type their mobile number. To pay with points, ask for the short code in their app.
Do I see the customer’s PIN?
No. The customer approves every points payment with their PIN or fingerprint on their own phone, and an unused pay code expires after a few minutes.
What about returns?
Report a return on the transaction within the time window. The customer confirms or disputes; disputes go to support, and you can withdraw the claim at any time.
Do I need my own drivers?
No. Use the platform’s couriers or your own staff; the customer pays the delivery fee with the order.
Can my staff use the app?
Yes. Invite them by phone as owner, manager or staff. Staff get the till and orders; accounts and marketing stay with owners and managers.
I have several branches?
Add branches from the store profile with no new documents; each shows after its address is reviewed. A new brand needs a new application.
When do customers see my page?
After approval and accepting the terms, once you publish your profile yourself.
Is my number shown on calls?
No. Calls stay in the app, and you can set call hours.
What if a customer misses a booking?
You can require a points deposit; it is kept on a no-show after the grace period, and you can give it back.
Are my customers’ points only usable at my shop?
Points work at every partner, which brings you new customers from the network.