How do I join as a partner?
Get the Dazzina Business app, enter your business details and documents, and our team reviews the application and lets you know.
What does it cost?
You pay a loyalty fee on sales where you give points, and the customer gets part of it back as points. Rates are set per business and shown in the app.
A customer paid with points: how do I get paid?
The full value is credited to you on your statement and netted against your fees.
How do statements work?
Statements close automatically every week or month. You pay what is due, or receive what you are owed, through the support team, and it is recorded in the app.
Why is giving points paused?
It pauses when a statement is overdue or your balance is over the limit. It comes back after payment, and customers can still pay with points.
How does the customer confirm an earn?
A request appears on the customer’s phone and they confirm it within a short time.
I entered the wrong amount?
Cancel the request before the customer confirms, then send it again.
The customer cannot show a code?
To give points, type their mobile number. To pay with points, ask for the short code in their app.
Do I see the customer’s PIN?
No. The customer approves every points payment with their PIN or fingerprint on their own phone, and an unused pay code expires after a few minutes.
What about returns?
Report a return on the transaction within the time window. The customer confirms or disputes; disputes go to support, and you can withdraw the claim at any time.
Do I need my own drivers?
No. Use the platform’s couriers or your own staff; the customer pays the delivery fee with the order.
Can my staff use the app?
Yes. Invite them by phone as owner, manager or staff. Staff get the till and orders; accounts and marketing stay with owners and managers.
I have several branches?
Add branches from the store profile with no new documents; each shows after its address is reviewed. A new brand needs a new application.
When do customers see my page?
After approval and accepting the terms, once you publish your profile yourself.
Is my number shown on calls?
No. Calls stay in the app, and you can set call hours.
What if a customer misses a booking?
You can require a points deposit; it is kept on a no-show after the grace period, and you can give it back.
Are my customers’ points only usable at my shop?
Points work at every partner, which brings you new customers from the network.