Dazzina Business

Point of sale, orders and bookings, in one app for your business.

Give your customers points that work at every partner, so they come back and new customers find you through the network. Take orders and appointments, and deliver through platform couriers or your own team.

Dazzina Business

Why join?

Customers who come back

Your points work at every partner, so customers come back to earn more, and new customers find you through the network.

One tool for your business

Point of sale, orders, delivery, bookings, stamp cards and offers in one app.

A clear account

You see your fees and every transaction live, with a weekly or monthly statement.

Orders

The order board

Every order sits in one clear stage: new, preparing, ready, on the road, closed. The orders shown are examples.

Dazzina Business

Everything in the app

What works in the app today. Fees and rates are set per business and shown in the app.

Today’s dashboard

See today’s business on one screen: transactions, points and everything waiting for you.

  • Today’s snapshot: points given, points redeemed, transactions and views
  • Busy hours by hour, weekday and month
  • "Needs action": booking requests, new orders and today’s appointments
  • Generator mode: customers see that your shop runs on a generator

Point of sale: give points

Scan the customer’s code and enter the amount; the customer confirms on their phone and gets the points at once.

  • Before sending, you see the customer’s points and the loyalty fee
  • No camera? Type the customer’s mobile number to give points
  • Cancel the request before the customer confirms if the amount is wrong
  • Active coupons apply automatically

Customers pay with points

Customers pay with their points at your shop, and the full value is credited to you on your statement.

  • Scan the pay code or type the short code from the customer’s app
  • The customer creates the code on their phone with PIN or fingerprint; you never see their PIN
  • One point is worth one Syrian pound

History and returns

Every transaction is logged in detail, with a clear way to handle returns.

  • A receipt per transaction: amount, customer points and loyalty fee
  • Report a return on a transaction; the customer confirms or disputes
  • Disputes go to the support team; you can send photos and a note, or drop the claim

Store and orders

List your products, take pickup and delivery orders, and follow every order until handover.

  • A catalog with photos, options, add-ons and stock
  • Choose who sees each product: all of Syria, selected cities, or a distance around your branch
  • Allow full or partial points payment per product
  • An order board with five stages, and a kitchen mode for preparation
  • Auto-accept, "pickup only today" and a minimum order

Delivery

Deliver through the platform’s couriers or your own staff, with live tracking and a handover code either way.

  • The platform calculates the delivery fee and the customer pays it with the order
  • Call and chat with the courier from the order screen
  • Rate the courier after delivery, or block them for your shop

Bookings

Run your appointments, services and team, and take bookings in the app or by hand.

  • Timed appointments, full days, date ranges, overnight stays or walk-in queues
  • Instant or on approval, with a capacity per slot
  • A points deposit to secure attendance, which you can give back
  • Staff choice, absences, a custom intake form, walk-in bookings and a waitlist

Stamp cards

Reward returning customers with a digital stamp card instead of paper cards.

  • Ready templates, welcome stamps and a minimum spend per stamp
  • Rewards: extra points, a free item or a one-time multiplier
  • A list of customers close to a full card, with a nudge button

Offers and promotion

Launch offers with multiplied points, and promote your business with in-app stories and banners.

  • Offers show near your branches, in selected cities or across Syria
  • Request a flash deal with other partners, shown after review
  • Stories and banners with a customer preview and result analytics
  • Every promotion request is reviewed before it goes live, and its fee is shown on the request

Your business page

A rich page for your business: photos, opening hours, stories and reviews.

  • A photo gallery, a PDF menu, opening hours and your branches
  • Stories for 48 hours, and one reply per review
  • An in-app call button, and your number stays hidden from customers
  • Add a branch of the same brand without new documents

Talk to customers

Chat with and call your customers in the app without sharing your number.

  • Chats, calls and each customer’s points history with your shop
  • A shop call rings a free team member first
  • Blocking a customer stops them ordering from you only

Team and roles

Add staff and managers by phone number, each with the right permissions.

  • Roles: owner, manager, staff
  • Staff get the till and orders; owners and managers get accounts and marketing
  • Pause, remove or change a member’s role at any time

Your account with the platform

A clear account: loyalty fees and the points customers paid with, in a weekly or monthly statement.

  • You see your rates in the app: your fee and what the customer gets as points
  • Every transaction shows live in the current period
  • Statements close automatically; settlement goes through the support team and is recorded in the app

Mishwar services for partners

By agreement

Optional services that the support team switches on by agreement with the partner.

  • Mishwar vouchers: pay for customers’ rides to you or anywhere, and pay only for vouchers that are used
  • Driver dues till: Mishwar drivers pay their dues to you in cash and the amount is added to your statement
Join as a partner

How to join

The steps as they are in the app today.

  1. Download the Dazzina Business app and enter your Syrian mobile number. The code arrives by SMS, and the same number works in the customer app.

  2. Choose "Business owner". Staff choose "Invited staff" and accept the owner’s invitation.

  3. Business details: the business name in Arabic (English is optional), city, address, and your shop’s pin on the map.

  4. Category: pick the closest one, or "Other" and describe your business. Some activities need a professional licence, such as medicine, pharmacy and education.

  5. Owner: your full name as on your ID, your national ID number and the business phone.

  6. Documents: ID front and back, the commercial register, and the licence if needed. A photo or a PDF works.

  7. Our team reviews the application and notifies you. If we ask for more documents, add them and send again. You can withdraw at any time.

  8. Once approved, accept the business terms and your business account opens.

  9. Complete your profile and publish it yourself; publishing is not automatic. Then add branches, invite your team and start.

FAQ

Partner questions

How do I join as a partner?

Get the Dazzina Business app, enter your business details and documents, and our team reviews the application and lets you know.

What does it cost?

You pay a loyalty fee on sales where you give points, and the customer gets part of it back as points. Rates are set per business and shown in the app.

A customer paid with points: how do I get paid?

The full value is credited to you on your statement and netted against your fees.

How do statements work?

Statements close automatically every week or month. You pay what is due, or receive what you are owed, through the support team, and it is recorded in the app.

Why is giving points paused?

It pauses when a statement is overdue or your balance is over the limit. It comes back after payment, and customers can still pay with points.

How does the customer confirm an earn?

A request appears on the customer’s phone and they confirm it within a short time.

I entered the wrong amount?

Cancel the request before the customer confirms, then send it again.

The customer cannot show a code?

To give points, type their mobile number. To pay with points, ask for the short code in their app.

Do I see the customer’s PIN?

No. The customer approves every points payment with their PIN or fingerprint on their own phone, and an unused pay code expires after a few minutes.

What about returns?

Report a return on the transaction within the time window. The customer confirms or disputes; disputes go to support, and you can withdraw the claim at any time.

Do I need my own drivers?

No. Use the platform’s couriers or your own staff; the customer pays the delivery fee with the order.

Can my staff use the app?

Yes. Invite them by phone as owner, manager or staff. Staff get the till and orders; accounts and marketing stay with owners and managers.

I have several branches?

Add branches from the store profile with no new documents; each shows after its address is reviewed. A new brand needs a new application.

When do customers see my page?

After approval and accepting the terms, once you publish your profile yourself.

Is my number shown on calls?

No. Calls stay in the app, and you can set call hours.

What if a customer misses a booking?

You can require a points deposit; it is kept on a no-show after the grace period, and you can give it back.

Are my customers’ points only usable at my shop?

Points work at every partner, which brings you new customers from the network.

All questions